Ordering
Information
Payment

When placing an order through this secure site you may use Visa or MasterCard. If you prefer to pay by check or money order please call us or print your order and mail it to us with your phone number and a check or money order.

Sales Tax
If you are a resident of the Kenai Peninsula Borough of Alaska, you will be charged 3% sales tax. In your Shopping Cart, please indicate with the check box your KPB residency. Thank you.
Privacy Policy

The information you provide to us such as address, phone number, email address and credit card information, will not be sold, exchanged, transferred or given to any other party for any reason whatsoever, other than for the express purpose of delivering the purchased items requested by you, the customer. The email address you provide may be used to send you information regarding updates to your order, in addition to receiving occasional company news such as a sale.

Questions, Comments

You may email us by clicking here or call us at (907) 235-1412 to place an order or to ask any questions or share any comments or concerns. You will find our customer service is personal and timely unlike a large corporation. We are real people and we treat you as an individual with the respect and attention you deserve. You are not a number or a dollar bill in our eyes. When I have to call a corporation with a customer service issue I sigh in advance and brace myself for the long hold times and impersonal nature of the phone call - yuck. When you call our business either Susan, Patrick or one of our kids answers the phone. We've been told it's more like calling family than a business.

Variation in Products

Our products come directly from nature with minimal processing and as a result there is no synthetic standardization. Ingredients are subject to the variations of nature such as temperature, rainfall, sunlight, etc. This can create slight variation in color, scent and texture of products. These differences from batch to batch are considered normal and in no way are regarded as defects in the quality of our products. In fact, we celebrate variation - just as nature intended.

Guarantee

We guarantee our products to give you 100% satisfaction. We have a 'no questions asked' return policy. If for any reason you are not satisfied, please return the product and we will replace it, exchange it, or refund your money, your choice. We would like to know why you are returning the product, but it's O.K. if you don't want to say why.

Please call (907) 235-1412,
email us by clicking here,
or ship the product you are returning directly to:
Alpenglow Skin Care,
35895 North Fork Road,
Anchor Point, AK 99556

Samples

We get asked regularly for free samples but we do not provide free samples. In an effort to keep our products affordable, we have chosen not to pass the expense of free samples onto our customers in the form of higher product pricing. We are a small, family owned and operated business.

Disclaimer

Alpenglow Skin Care assumes no responsibility for the results of self-diagnosis and/or self-medication. Alpenglow Skin Care will not be held liable as the products we offer are not intended for the prevention, treatment, or cure of disease. The FDA has not approved any Alpenglow Skin Care product for the treatment of disease. Nor has the FDA evaluated any statements or products available on this web site.

Shipping

Please go to this page: Shipping Information